Another busy year for Accordio Ltd has seen the company continue to deliver results for established customers while winning new contracts, mostly through word-of-mouth recommendations, as this end of year review 2020 highlights.

At the London Borough of Tower Hamlets, Accordio was asked to review and advise on a severely delayed and overspent project to implement a markets management and fixed penalty notice system. After reviewing the contract and the project history, we came up with an alternative solution that could be implemented more quickly and cheaply, as well as enabling more services across the council to use the same platform, reducing technology costs.

Tower Hamlets also asked Accordio to lead a programme to ensure all legacy IT systems can be decommissioned in an effective way that minimises impact on staff at the end of an outsourced contract. This is technically and logically complex and means resolving lots of interdependencies before the contract end date while ensuring continued access to services for staff, councillors and the public.

Lancashire County Council brought in Accordio to review its IT security arrangements so that the authority can bring services back in house at the end of a long-term outsourced contract. We are also creating a prioritised action plan to address any issues that may arise.

Accordio has also been asked to create an options appraisal and specification for a new Customer Relationship Management (CRM) system to underpin the operations of the West of England Academic Health Science Network, the innovation arm of the NHS in that part of the country.

Further afield still, Accordio was asked to provide expert input into creating innovative new computing qualifications for the Department of Education & Knowledge within the Abu Dhabi Government. This includes creating all the documentation needed to enable this degree-level qualification to be delivered within the UAE and win accreditation by international IT bodies.

Accordio ran an exercise on behalf of the Kent Public Services Network to ask partners across local government, higher and further education, schools and blue light services about their requirements for the next iteration of this county-wide network. This will ensure all anticipated future needs are included within the specification that will underpin an upcoming tender process.

Data protection is still an ongoing concern for schools, particularly since the pandemic saw increasing use of online learning systems. The Federation of St Martins and Seabrook Primary Schools have both signed up as clients for our data protection services, following recommendations from an existing client. Our school business management arm has also undertaken a full budget review for Capel-le-Ferne primary school and has been busily supporting our many school clients.